Showroom

We are at work but not open to the public.

Available to take phone and email enquiries.

Any items you require can be couriered out.

Any questions please call the shop 07-5950100 or email mark@woodbinemarine.co.nz

 

Workshop

We can carry out service work under contactless procedures.

We will have a coned off area just inside the gate for drop off and pick up. Please drop off you boat there, and we will pick it up after you have left.

Call Mark on 0212734443 or the shop on 07-5950100 when you arrive to advise you are on site.

All contact services will be cleaned on the completion of any work on your craft or parcels sent out.

 

Any questions please call the shop 07-5950100 or email mark@woodbinemarine.co.nz

Please fill in the form below for servicing

SERVICING DETAILS

Services Required:

Thank you. We'll be in contact soon.

New Procedures COVID 19-Level 3

Workshop, Retail Sales and Parts Sales


At Woodbine Marine Hamilton, it is important we are adhering to Covid 19 social distancing to protect all our valued customers and staff. We have implemented a new procedure around all Sales and Parts enquiries which will come into effect from ………and will remain in place until further notice.

Standard working hours will apply between Monday to Friday. Saturday and Sunday Sales staff available on the phone.




Workshop Service work - Booking in and drop off


Please fill out the online form & submit

  • Someone will contact you, then at the advised time please drop your craft of to 175 Maui Street, Hamilton.
  • There will be a coned off drop off area just inside the gate.
  • Please do not go outside of the coned area.
  • Please call 07-5950100 to advise you are on site.
  • Unhitch your trailer yourself and leave it to us.
  • You may depart once a member of staff acknowledges you.




Payment and pick up


  • We will send you an invoice once any work has been completed.
  • Please pay online or call us with a Credit card
  • No payments will be taken at the premises
  • Payments must be made the day prior and money to be seen in our account before any goods leave the premises.
  • Please call to advise us you are on your way.
  • Your boat will be in the pickup bay ready for you to hitch up and tow away.




Need help with hitching or unhitching your trailer?


If you are unable to hitch or unhitch your trailer please advise on the phone, please stay in your car we will hitch or unhitch your trailer. It is very important that if we hitch a trailer to your vehicle, You must check the connection yourself. It is still your responsibility that the trailer is connected correctly to your vehicle.




Sales Enquiry


If a customer wishes to look over a boat, it will be up to the salesperson to organise a form of non-contact communication.

Key forms of communication

  • One on One facetime call via mobile phone talking over the product of interest.
  • Directing the customer to our website, supported with a phone call or email.
  • A recorded video outlining key features and benefits of product of interest and sent direct to customer via email or drop box if the file is large.
  • A video conference meeting with customer via Zoom.




Sea Trials


In Level 3 Government has instructed no boats on the water, which does not allow us to go ahead with sea trials. There will be not sea trials until further notice.




New and Used Boat Handovers


  • No sea trials, or water tests can be performed at Level 3
  • Once the Boat or PWC is cleaned, and is ready for handover, the sales staff member will email a pre delivery checklist explaining key points such as basic operation of vessel, general maintenance and servicing schedules. Customer MUST sign this and send it back to salesperson.
  • Once pre delivery checklist is received, with payment, the salesperson will organise a time with the owner for collection.
  • Salesperson to arrange for the boat to be in the workshop collection zone by the customer collection time.
  • Out of town delivery’s to be arranged between customer and salesperson.




Parts purchasing


  • All parts purchasing is to be done via our website, email or over the phone. We will not be able to discuss parts in person whilst we are in level 3.
  • To assist the service department we ask that staff members who have taken the initial enquiry to ask for as many details as possible: Engine make, year, horsepower, and most important engine serial number